Returns & Refunds Policy
Your satisfaction is our priority. If something isn’t right with your order or you simply changed your mind, we’re here and happy to help!
Online Shop Orders:
Returns
You may return items within 30 days of delivery, provided they meet the following criteria:
- Unused and in original condition
- In original packaging
- Accompanied by proof of purchase (receipt or order confirmation)
To start a return, email us at returns@offtechonline.com with your order number and reason for return. Once approved, we’ll send return instructions.
Note: Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Refunds
Once we receive and inspect your return, we’ll notify you of the outcome:
- Approved refunds will be processed to your original payment method within 5 business days.
- If the return is rejected (e.g., due to damage, use, or missing components), you’ll be notified via email.
Exchanges
We do not offer direct exchanges. Please return the item for a refund and place a new order.
Non-Returnable Items
The following items are not eligible for return:
- Digital products/downloads
- Clearance or final sale items
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 24-48 hours of delivery so we can resolve the issue promptly.
Business Offer Products:
Returns
All Business Offer products come with a 30-day money-back guarantee, as long as they meet the following conditions:
- Unused and in original condition
- In original packaging
- Accompanied by proof of purchase (receipt or order confirmation)
- For digital products: Not downloaded or activated
To start a return, email us at returns@offtechonline.com with your order number and reason for return. Once approved, we’ll send return instructions.
Note: Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Refunds
Once we receive and inspect your return, we’ll notify you of the outcome:
- Approved refunds will be issued to your original payment method or a designated bank account within 1-3 business days
- If the return is rejected (e.g., due to damage, use, or missing components), you’ll be notified via email.
Exchanges
We do not offer direct exchanges. Please return the item for a refund and place a new order.
Non-Returnable Items
The following items are not eligible for return:
- Clearance or final sale items
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 24-48 hours of delivery so we can resolve the issue promptly.
Have a question or need further help?
We’re here and happy to help! Contact our support team at info@offtechonline.com